If the application is not behaving as it should, it may need to be uninstalled and reinstalled. This uninstall guide is for Windows.
| 1 |
Click the Start button and search for the Command Prompt (cmd). |
 |
| 2 | Open the Command Prompt and type "javaws -viewer" |  |
| 3 | The Java Cache Viewer will pop up. Highlight the SureClinical apps and click the remove button. |  |
| 4 | Now delete the .SureClinical folder by clicking My PC > Windows C: > Users > "User's Name" > .SureClinical |  |
| 5 | Restart the computer and download the desktop app from your SureClinical instance. |  |
Comments